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Child Safety Standards

LugaFlix is a movie service (apps, this website and LugaFlix TV) run by SOLAVIA GROUP LIMITED. Beside films and series the LugaFlix app has Dating, chat, online games and a jobs board, where members can meet and message each other. These standards say how we prohibit, prevent, find and respond to child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), everywhere in LugaFlix.

Zero tolerance. Child sexual abuse and exploitation of any kind is prohibited in LugaFlix. That includes child sexual abuse material, sexualising a minor, grooming, sextortion and trafficking, and any attempt to ask for, make, keep, share or advertise such material or conduct. There are no warnings and no exceptions: accounts involved are closed for good.

1. Meeting people is for adults only

  • Dating asks for your year of birth. Nobody under 18 can set up a Dating profile.
  • Everyone accepts the terms of use, which include these standards, before using the app.
  • If we find, or are told, that someone under 18 is using Dating, chat or another way to meet people, we close that part of the account and delete what they posted.

2. What is prohibited

In any profile, photo, message, game chat, job post or link shared in LugaFlix:

  • child sexual abuse material in any form, real, edited or computer-made;
  • any sexual picture or description of a person under 18;
  • grooming: building a relationship with a minor for sexual purposes;
  • sextortion: threatening to publish intimate material to force someone;
  • trafficking a minor, or offering, asking for or arranging sexual contact with a minor;
  • linking to, promoting or sending people to such material elsewhere;
  • pretending to be a minor, or making an account for one to meet people.

3. How we prevent it

  • Dating is closed to anyone under 18.
  • Every profile and every chat has Report and Block, one tap away.
  • Photos in Dating are checked automatically when they are uploaded, and sexual photos are refused or held for review.
  • Phone numbers and WhatsApp are not shown to other members unless the member chooses to share them.

4. How we find and remove it

  • Reports and help messages sent from the app go to our moderation team for a person to review.
  • Reports about a child's safety come first, before every other report.
  • When a report is confirmed, we remove the content, close the account for good, and stop the same phone and sign-in from coming back.
  • We keep the records the law requires, or that can help the police.

5. Reporting to the authorities

When we find apparent child sexual abuse material or conduct, we report it to the Uganda Police Force, including its Child and Family Protection Unit, and to the National Center for Missing & Exploited Children (NCMEC) where the law provides for it. We answer valid legal requests from the police.

6. How to report a concern

  • In the app: tap Report on the profile or in the chat, or open Help and write to us.
  • By phone or WhatsApp: +256 783 204 665.
  • If a child is in immediate danger, call the Uganda Police on 999 or 112, or the Child Helpline on 116, first.

7. Who to contact about these standards

SOLAVIA GROUP LIMITED is responsible for LugaFlix and for these standards. Call or WhatsApp +256 783 204 665, or write to solaviaug@gmail.com.