Delete your LugaFlix account

You can delete your LugaFlix account at any time, from the website, the app, or by asking us.

Delete it yourself

1. Sign in on this website with the e-mail or Google account you use in the app.
2. Open Account → Delete account.
3. Type your password (or tick the box if you sign in with Google) and press Delete my account.

In the LugaFlix app, open your account settings and choose Delete account.

Ask us to delete it

Send a WhatsApp message to +256 783 204 665 or an e-mail to solaviaug@gmail.com from the phone number or e-mail on the account, with the words "Delete my LugaFlix account". We do it within 7 days and confirm when it is done.

What is deleted

• Your name, e-mail, phone numbers, password and profile picture.
• Your watch history, My list, liked titles and downloads list.
• Payments that never went through.

What we keep, and for how long

• Records of payments that went through: kept for 7 years, as Ugandan tax law requires, without your name or contact details.
• Support conversations and film requests stay with our team, no longer linked to your name or contact details.
• Records needed to stop fraud or to answer the police: kept only as long as the law requires.

A deleted account cannot be brought back. A plan that is still running ends with it, and is not refunded.